Is TP a good company to work for as a Customer Service?

Customer Service professionals working at TP have rated their employer with 4.4 out of 5 stars in 1,148 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at TP .

Does TP pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 1,148 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service salaries at TP.

How happy are Customer Service professionals working at TP?

91% of Customer Service employees at TP would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service professionals have also rated TP with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13843) , Customer Service Representative (CSR) (5142) , Customer Service Agent (2582) , Analyst (1525) , Customer Service (1474) , Expert em Interação (1406) , Content Moderator (1238) , Supervisor (1107) , Call Center Agent (1068) , Customer Service Associate (933) , Agent (895) , Team Leader (812) , Executive (778) , Operations Customer Expert 1 (700) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2027 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1806 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1766 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1462 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1259 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3801 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2482 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1528 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 502 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 372 reviews))

TP Customer Service reviews

4.4

91% would recommend to a friend

(1,148 total reviews)

Jorge Amar

95% approve of CEO

82% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,148 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service. employees have rated TP with 4.4 out of 5 stars, based on 1,148 company reviews on Glassdoor. This indicates that most Customer Service. professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service. professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Oct 16, 2015

Okay

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great people and great schedule hours

Cons

Strict but its the rules. So its all good

TP Response

9y

We appreciate your positive comments. Our goal is to make sure our employees are efficient and effective while having fun at work and with coworkers. Have a great day ahead!

2.0

Oct 13, 2015

work at home

Customer service

Recommend

CEO approval

Business Outlook

Pros

work from home typical call center mentality

Cons

not allowed to have anything on your desk management could look in on you at anytime. split shifts

TP Response

9y

We appreciate your honest feedback. Our goal is to provide our employees a pleasant experience while making sure our clients' information is secure. Best regards.

2.0

Oct 10, 2015

Okay job, not career worthy.

Customer service

Recommend

CEO approval

Business Outlook

Pros

Pay is okay for the type of job.

Cons

My experience was very messy with the trainers fraternizating with the trainees. Also your benefits don't kick in until a year of employment (including vacation and PTO). The systems were always having issues so it was hard to learn and at times we were thrown into things we had no training on.

TP Response

9y

We appreciate your honest feedback and thank you for bringing this to our attention. We see to it our employees are given great benefits, trained well and given proper equipment and tools to be able to fully support and assist customers. Kindly give us a feedback at http://bit.ly/TPHR-form. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.

Viewing 1144 - 1146 of 1,148 Reviews

Jobs at TP

Digital Solution Manager (m/w/d)

Home office

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Digital Solution Manager (m/w/d)

Home office

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Kundenbetreuer Vertrieb (m/w/d)

Solution Architect (m/w/d)

Home office

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Solution Architect (m/w/d)

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View all Customer Service. Jobs

TP

TP Customer Service reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Okay

work at home

Okay job, not career worthy.

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