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      TP

      Engaged Employer

      TP Technical Support Representative reviews

      4.1

      75% would recommend to a friend

      (530 total reviews)

      Jorge Amar

      Not enough data to show CEO approval

      63% positive business outlook

      Ratings by demographic groups

      Technical Support Representative employees have rated TP with 4.1 out of 5 stars, based on 530 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

      Reviews by job title

      530 reviews
      3.0
      May 20, 2015

      My experience with Teleperformance

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love being a technical support specialist for AT&T U-verse. Training was helpful. Hours were decent for me to work.

      Cons

      I hate how they wouldn't promote me to QA or Trainer. They made me do special campaigns all the time because I was good. You know when you shadow new employees to learn how to handle calls. I had over 30 people to sit with me and taught them all I know. They were always asking me why I'm not TL or trainer yet. I had perfect calls and was on time for my job. My calls always were pulled in conference. But never got the promotion.

      2.0
      Apr 20, 2015

      Good to start off

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers and direct managers are nice & cool to talk to; never really had too much of an issue. a lot of areas to work in the company

      Cons

      terrible pay. they claim to be competitive but are far below the going rate for the jobs we do. bad vacation time and benefits also

      2.0
      Apr 3, 2015

      Sprint sucks!

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can't think of any, it makes more money than fast food.

      Cons

      I worked for sprint tech support through the phone lines and it's very unorganized. They take away so much power from the regular reps and expect to us to not do supervisor calls. They give so little information in our database about these phones that most of the time we resort to downloading a proxy on the computers because we cant access a lot of tech websites through google to help troubleshooting. We get transfers from other reps from other countries who barely know english and don't do their job properly. Tech support is required to do everything in regards to sprint. Half their computers don't work and their towers aren't much better. Focus more on improving internally before tricking customers to join Sprint. Supervisors don't paid much more than regular reps.

      Viewing 523 - 525 of 530 Reviews
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      Glassdoor has 100,719 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.