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      TUI Group

      Engaged Employer

      TUI Group reviews

      3.7

      72% would recommend to a friend

      (1,994 total reviews)
      avatar

      Sebastian Ebel

      69% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

      Reviews by job title

      2K reviews
      4.0
      Jul 15, 2024

      Great colleagues, good pay, but low work life balance

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice atmosphere and friendly colleagues, tours and activities. If you are in a big hotel you can make great sales and receive good commission

      Cons

      Somedays you work more than 8 hours, and you work 6 days a week, even after office hours you have what to do at home and should answer calls, messages

      avatar
      TUI Group Response
      1y
      Thank you for taking the time to share your feedback. We are pleased to hear that you liked the atmosphere and tours whilst you were working for TUI. Best wishes from the TUI Employer Brand Social Media Team
      3.0
      Jul 14, 2024

      To improve in directions

      Contracting specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ok benefits, personal trip allowance and small medical benefits

      Cons

      Need to improve in directions of the company goals and values. No guidance from management and Malaysia office is almost disconnected from the main HQ, running the business locally following local instructions, that may not align with HQ’s main goal. Lack tools to help improve work processes and move forward, almost like walking backwards

      avatar
      TUI Group Response
      1y
      Thank you for your feedback regarding our management and company goals. We value your feedback and will strive to resolve these issues. Best wishes from the TUI Employer Brand Social Media Team
      3.0
      Jul 14, 2024

      Depends if Customer Facing - Big difference in

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Colleagues. Good training if time permits.

      Cons

      Retail teams very stretched and expected to handle ever increasing workloads that non customer facing teams do not. Crisis events always rely on retail teams who then have to deal with frustrated customers. Lengthy and difficult Complaint handling on top of unrealistic sales targets. Handling of social media (where are the marketing teams?). 7 day trading. Very big difference for working for Head Office teams compared to retail. Retail staff under constant pressure and work/life balance not fair compared to head office roles. No Flexi time or opportunity for Hybrid working. Head office teams have far superior working environments and working patterns.

      avatar
      TUI Group Response
      1y
      Thank you for taking the time to share your feedback. Regarding your concerns about flexibility. We understand the importance of accommodating various needs and schedules. Unfortunately, due to the nature of some roles, we cannot provide the same flexibility in all functions. Thank you once again for sharing your thoughts. Best wishes from the TUI Employer Brand Social Media Team
      Viewing 394 - 396 of 1,994 Reviews
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      ReviewsTUI Group reviews

      Glassdoor has 3,030 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.