At the call centers (pharmacist employee): Weekly coaching over issues like, "don't forget to close with 'Be Well" or why your calls are averaging a few seconds more than the target 2 minute length.." No time allocated off call queue for ANY RPh training important for improving patient care or staying current. No quality/service improvement effort is done as a group. Management by directive is the model employed here. Ideas for improving operations go nowhere. In general, pharmacists are managed by entry-level business managers making half an RPh salary at best. In this mundane job, your limited scope of responsibilities (data entry of prescriptions, counseling patients in under 2 minutes), will quickly turn your brain to mush and does not help with job security outside this job. Oh, and if a call doesn't come in right after your last one, you're very lucky for the moment (it won't last). You'll do 200+ calls in a single shift. So this is what 6+ years of college gets you? Good luck. You may opt for a slightly less paying job that allows you to use your brain.
