Wayfair reviews

3.1

39% would recommend to a friend

(6,872 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

7K reviews
5.0
Mar 25, 2011
Recommend
CEO approval
Business Outlook

Pros

- It's a meritocracy, so if you do good work you'll have opportunities to advance - Freedom to make high impact decisions on a daily basis - Rapid growth creates new roles and flexibility to try new positions - Great benefits - Great people - Competitive salary (recent and very welcome trend) - Interesting work

Cons

Honestly I don't have any cons right now. Previously I would have said salary, but that is changing. I feel that our salaries are much more competitive now than they have been in the past. I'm getting paid well, learning a lot, and have ample opportunity to grow, so I'm happy.

4.0
Mar 24, 2011
Recommend
CEO approval
Business Outlook

Pros

• Excellent opportunity for advancement in most areas of the company • Lots of opportunity to move to different groups within the company • Huge amount of autonomy and delegation of responsibility • Generous equity package extended to every employee (obviously more generous for higher ranking employees) • Fantastic benefits • Great work/life balance • Great people and culture for the most part I have had an excellent experience working at CSN for the past 4+ years. I started in an entry level marketing position. I expressed an interest in the advertising side of the business and was given an opportunity to work on an advertising project on a rotation basis. I worked hard during that rotation and was then offered a full time position in the group after just 4 months with the company. Since joining the advertising group I was promoted to Specialist, Assistant Manager, and then Manager. More recently, I interviewed for a Category Management position and will now be moving into that role. In my time at CSN, the leadership has always gone out of their way to put me in a position to utilize my strengths, improve on my weaknesses, and do important work that contributes to the success of the company. I see a lot of posts saying it is impossible to move up within CSN or move around within CSN which has not been my experience at all. I’ve never been involved in “clickiness” within the company and that hasn’t stopped me from moving up pretty quickly. Further, I know lots of other people who worked hard, did a great job, and were very quickly rewarded with more responsibility and better compensation. A huge portion of the people in non-customer service roles began in entry level CS positions which shows there really is opportunity for good people to move within the company. The advertising department in particular has a great culture. Virtually every person in the department of 40+ people is extremely smart, seemingly happy, collaborative and great to work with. The leadership expects quality work but that work is rewarded and individuals are given credit for their ideas and contributions. I couldn’t picture a better work environment.

Cons

• Low salary relative to comparable positions in other companies which makes it tough to afford living in or around Boston • Seemingly low morale within the customer service group (as evidenced by the glassdoor commentary) The company has had some growing pains. Strategies and goals do shift quickly but I think that’s more a reflection of the life-cycle and amazing growth rate of the company and that flexibility is necessary. Salaries in the past were far below market value and I justified that sacrifice because I knew I was getting better experience than I would in almost any other company. However, the salary problem has been improving in the last year or so and current salaries seem to be far closer to parity with the market. The establishment of an equity plan has also helped make CSN a much more financially rewarding place to work.

5.0
Mar 24, 2011
Recommend
CEO approval
Business Outlook

Pros

CSN Stores is a young and dynamic both in terms of itself as a company and its people. The young culture allows for good times at work and an open fast-paced environment. Most department offer a lot of opportunity for people to take initiative on their own to attack problems on their own. Management is very supportive of people taking charge of their own jobs and developing new strategies and practices. The company's rapid growth offer many opportunities to learn new skills and take on new problems. The average age is 25 or so which makes for a fun environment too although there is more turnover because less people are here for the real long-term because they are right out of school. The job itself is enjoyable, every day is different and there is always something new to learn because the market is constantly changing. Fun if that is your thing.

Cons

In my department things are good, there is high turnover which is tough to adjust too but that wasn't a reflection on the company, most people were happy here and wanted to try something else. Pay is an issue for some but there have been raises recently. There is a definite difference between departments like Customer Service which are metric based and others. Most of the bad reviews seem like they are from CS and raise legitimate issues but they don't apply to other departments since there is no autonomy in CS and large amounts in other departments, including Ads and Category Management. This is understandable because CS is a different type of job but the difference is stark. CS is a good foot in the door though, there are a lot of promotions out of it, people are usually promoted or leave within a year.

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