Does Wayfair pay their employees well?

According to anonymously submitted Glassdoor reviews, Wayfair employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Wayfair. This rating has been stable over the past 12 months.

How satisfied are employees working at Wayfair?

39% of Wayfair employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Wayfair 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Wayfair?

Customer Service Representative (320) , Software Engineer (304) , Manager (202) , Senior Manager (146) , Senior Software Engineer (144) , Senior Analyst (124) , Recruiter (109) , Analyst (106) , Associate (94) , Business Analyst (80) , Senior Associate (77) , Intern (73) , Software Engineer II (72) , Account Manager (65) , Associate Director (63)

What are the pros of working at Wayfair according to real employee reviews?

"There are also some really great people that you'll meet and be able to work with." ((in 672 reviews)); "Great culture and lots of people right out of college to make the transition into a new job easy." ((in 559 reviews)); "Good benefits and they tend to listen to employee opinions (in my department anyways)" ((in 448 reviews)); "Good work life balance and clear KPIs" ((in 366 reviews)); "I am on the promotions team and oh boy I have the best manager and a great team to learn from." ((in 189 reviews))

What are the cons of working at Wayfair according to real employee reviews?

"Poor management and little to no change in a company that doesn't seem to know what they are doing" ((in 401 reviews)); "The pay is low and they hold you at specific positions until you have worked in that position for at least 3 months." ((in 374 reviews)); "There may be an absence of trust between senior leadership and the employees according to my manager" ((in 286 reviews)); "Just because an employee has been there the longest doesnt make them a good lead or manager." ((in 271 reviews)); "The salaries are low compared to similar jobs nationwide and very low when compared to Boston and other areas in Massachusetts." ((in 182 reviews))

What are employees saying about Wayfair layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Wayfair layoffs and their outlook for job security at Wayfair in 2026.

Wayfair reviews

3.1

39% would recommend to a friend

(6,871 total reviews)

Niraj Shah

28% approve of CEO

27% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,871 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

7K reviews

3.0

May 18, 2009

CSR

customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a fun and casual work environment. Good first job out of college.

Cons

The pay is awful but people put up with it because of the lax work environment.

3.0

May 18, 2009

CSN Stores, LLC - Great benefits but where's the pay?

Customer service representative/product marketer

Recommend

CEO approval

Business Outlook

Pros

The benefit package is wonderful, and the work environment is terrific. The employees were wonderful to work with and it was a very lax company in a sense that the dress code was very casual.

Cons

As many others have said, the compensation pay was unfortunately not that high. For the work that employees do, the compensation is really low.

2.0

May 17, 2009

CSN it's time to grow up

Customer service representative marketing

Recommend

CEO approval

Business Outlook

Pros

a fun transition from college into the so called "real world" A great chance to learn the ropes of eCommerce. It's been awhile, but during my tenure management really tried to create a fun work culture. I met a few wonderful and intelligent people and i enjoyed working with Steve and Niraj.

Cons

LOW PAY with heavy reliance on a yearly bonus. A workforce tended to be very cliquey and operated almost like a fraternity. While CSN's policy of promoting from within attracted me in the first place, I felt promotions to middle management were given prematurely in many cases and that I arrived TOO LATE . The company was and probably still is VERY young, filled with many bright people jockeying for position. . Unfortunately, overall I believe the low pay keeps CSN from holding on to the top talent they need. Personally, I felt frustrated with being treated like a child, but I should mention was 3-4 years older than most workers. Thanks for the free fruit, but pay me for my time and I can buy my own!

Viewing 6805 - 6807 of 6,871 Reviews

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CSR

CSN Stores, LLC - Great benefits but where's the pay?

CSN it's time to grow up

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