Wayfair reviews

3.1

39% would recommend to a friend

(6,866 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

7K reviews
4.0
Dec 27, 2009
Recommend
CEO approval
Business Outlook

Pros

Great company culture. Everyone is youthful and many veterans are all too willing to help out the newcomers. Laid back environment is great and, despite the lower-than-average pay, you are given the chance to take on a wealth of responsibilities you wouldn't normally at a different company. CSN definitely gives you the chance to wear a variety of hats and dabble in various aspects of an e-commerce company. The stuff you learn here, you can take with you on to your next career choice. If you have little-to-no work experience, it's a great resume builder. Extra perks include the stocked snackrooms, jeans and sneakers, pod outings and other non-work aspects.

Cons

Some may be all too willing to help you and others believe they're too good for it or it's not their job. There's a line between the full-timers and part-timers: although some part-timers may work close to full-time hours, their compensation remains dreadfully lower than the salaried employees. Part-timers are also somewhat removed from the company culture life; no pod outings or participation in the various holiday parties or get-togethers because they're working the more undesirable hours. They are also unable to resolve basic issues because they aren't given the authority to do so because of part-time status. CSN's basic motto can be summed up as: Swindle the customer into feeling confident although CSN has no control over anything. As a company that drop-ships, employees rarely ever see the products that CSN sells; they ship out directly from warehouses so there's very little product knowledge. And while the warehouse can give an estimate on when the item ships, CSN never really knows; it's a game of placating a customer and keeping their order when in reality CSN can never promise anything. Communication on the same page is rare. Some managers will tell you it's ok to solve a problem one way and the next day another manager will tell you that you've done it wrong or look at you like you have three heads. The company is constantly breaking it's own rules, so your best bet is to just go with the flow.

4.0
Oct 31, 2009
Recommend
CEO approval
Business Outlook

Pros

CSN has stopped outsourcing the sales and service department and has created a commision incentive which will enable CSR's to make alot more money. The benifits are top knotch and you work with a bunch of young, bright and energetic people. The company only hires college grads for this entry level position.

Cons

There's no clear direction on moving up the ladder especially in the sales and service department. They got rid of the Assistant Management position because the entry level role can make just as much money. The next role would be management which is highly competitive.

5.0
May 19, 2009
Recommend
CEO approval
Business Outlook

Pros

Fun, relaxed environment and chance to work on some really tough problems. Plus, the company has huge growth potential and people who are in now on the early stages of growth have the opportunity to be part of something pretty big and exciting.

Cons

Not many... work hours are pretty structured on the downside but counter that with no expecation of staying plugged in via email after 6 or on weekends. Good work/life balance.

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Glassdoor has 7,890 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.