I applied through other source. The process took 5 months. I interviewed at AT&T (Indianapolis, IN)
Interview
I placed an application by calling a telephone number provided in an ad. This was the preliminary interview. I was asked general questions involving past customer service positions. I was invited to come in to test for the position I applied to. The testing involved various customer scenarios. There were also tests that showed how you would handle tense or difficult situations. After that, I was asked to stay for a person to person interview. I passed the first 3 steps in the hiring process. I was called approximately a week later and was invited to come in for another person to person interview, at which time a job and salary offer was given. Unfortunately, I had to wait months before another call was received to give me my start date and for training.
Interview questions [1]
Question 1
The personality questions. I cannot remember the specific questions. It was 18 years ago.
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.