The hiring process at AT&T takes an average of 30 days when considering 2 user submitted interviews across all job titles. Candidates applying for Sales Representative had the quickest hiring process (on average 30 days), whereas Sales Representative roles had the slowest hiring process (on average 30 days).
The process took 2 weeks. I interviewed at AT&T (Farmington Hills, MI) in Apr 2011
Interview
I applied for the retail sales consultant position on a thursday and received a phone interview that next tuesday where they went over the basics of the job. They as me a few general questions (What would you do if) and then set up an interview with a hiring manager that next Tuesday. During the second interview she asked me questions about my previous experience and how that would translate into this new job. It was a very easy and short (15-20 min) interview. For the third interview (which was that same Friday) I was sent to the store "i could" be working at and had a very informal talk with the manager and the assistant manager. They talked about training and about store hours and such. They were very nice and and it seemed like I had the job in the bag. After that I didn't here anything until the next Wednesday saying that I had the job.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with an bad customer.
I applied through a recruiter. The process took 3 weeks. I interviewed at AT&T (Houston, TX) in May 2011
Interview
The recuriter pulled my resume off of an organization sight and called with a 30- minute phone interview. Then I had to do a second phone interview with the staffing manager. Then I had a panel interview with the regional manager and the hiring manager. My interview was Tuesday and they told me I wouldd hear back from them on Friday. Today is Thursday so we shall see. The interview was very pleaseant, they asked structed behavioral questions but afterwards, it was more informal and there was a lot of laughter and smiling.
I applied in-person. The process took 4 weeks. I interviewed at AT&T (San Francisco, CA) in Oct 2009
Interview
It was an internal hire position. They went through a regular interview process. Then there was an aptitude test. Once you passed that test, you went to the location to take a practical test. They gave you some imaginary customers, and you had to learn the file, and then supervisors called in as customers. You were graded on an arbitrary system of whether or not you handled the concern/complaint on one call. Once hired, the job was really the complaint line for yellowpage customers. In many instances, the call could not be resolved on the initial contact, and that was not acceptable. They had a grading system which was not very fair. There were many people on disciplinary plans, so many in fact that they stopped using that grading process about one month after they dismissed me
Interview questions [1]
Question 1
Tell me of a time where you had a difficult customer on the phone, and how did you deal with it?