CSR applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for CSR roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a CSR according to 2 Glassdoor interviews include:
Background check: 33%
Skills test: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
They scheduled me for an interview and no one ever showed up. I waited an hour in the waiting room and I later received a email saying that they needed to reschedule one week later. I got an email saying that they moved forward with somebody else…. Just completely wasted my time in this economy is ridiculous.
I applied in-person. The process took 1 day. I interviewed at Concentrix (Quezon City, National Capital Region) in Oct 2024
Interview
Friendly and easy to understand, easy to communicate and very informative. The interviewer was very focused on you so they can understand your answer and to judge it with accurately
Interview questions [1]
Question 1
How are you going to deal with a confused customer
Deeper discussion about your past roles and how you fit the position.
For previous AML/PEP roles: Expect questions on compliance, red flags, risk handling.
For customer service: Scenario-based questions, communication skills test.