CSR applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for CSR roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a CSR according to 2 Glassdoor interviews include:
Background check: 33%
Phone interview: 33%
Skills test: 33%
Here are the most commonly searched roles for interview reports -
Interview was a 15 minute call. Straight forward and was. I wish more companies did mock calls for interviews. They did get back with me fairly quickly (less than 2 days) after interview
Interview questions [1]
Question 1
Tell us about a time you had a difficult call and how you handled it?
I applied online. The process took 2 weeks. I interviewed at Concentrix in Nov 2021
Interview
Group interview online where each person was asked questions about their experience and hypothetical working situations. Some role play was required. Each person spoke for around 5 to 7 minutes and the questions were fairly straightforward.
Interview questions [1]
Question 1
Which roles have you previously undertaken? Describe a scenario in which you received poor customer service? How would you improve the customer experience of a client who already had a bad experience?
I applied online. The process took 1 day. I interviewed at Concentrix (Manila, ) in Mar 2020
Interview
HR is nice and accommodating. The wait time before the interview is not that long, and they aren't intimidating when asking you questions. They also give feedback on your skills, giving points for improvement and compliments on things that you are good at.
Interview questions [1]
Question 1
How to assist a customer in troubleshooting a product