Lowe's Home Improvement Customer Service Associate interview questions
based on 390 ratings - Updated Jun 17, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
88%
Applied online
Applied online
10%
In Person
In Person
3%
Employee Referral
Employee Referral
0%
Other
Other
Interview search
390 interviews
Viewing 66 - 70 of 390 Interviews
Lowe's Home Improvement interviews FAQs
Customer Service Associate applicants have rated the interview process at Lowe's Home Improvement with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 7 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate according to 1 Glassdoor interviews include:
Skills test: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
Easy to follow, first process was online, second was in person. Very friendly and professional. Drug test on the spot, which was fine. I appreciated the professional response I received and will apply again.
I applied online. The process took 2 weeks. I interviewed at Lowe's Home Improvement
Interview
First there was a phone interview, then they scheduled a face to face interview at the store, then I was called in for a drug test and offered the position.
Interview questions [1]
Question 1
What type of customer service experience do you have?
I applied online. The process took 5 days. I interviewed at Lowe's Home Improvement (Oaks, PA) in Feb 2018
Interview
Friendly, courteous, and warm. This was one of the few interviews I had where face to face eye contact was maintained. In other places, the interviewer was staring into his or her phone to follow a script or line of questions. At Lowe’s I was treated like a person, not a number.