Customer Service Associate applicants have rated the interview process at Lowe's Home Improvement with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 7 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate according to 1 Glassdoor interviews include:
One on one interview: 50%
Skills test: 50%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Lowe's Home Improvement (Savannah, GA) in Aug 2012
Interview
After receiving a phone call to set up the interview it was an excellent experience. The first part of the interview was with the Human Resources Director . She was extremely pleasant and very thorough when explaining company goals, procedures and benefits. She then asked a series of questions regarding my professional experiences. Once she concluded her part of the interview I sat down with an Assistant Manager who was equally pleasant and knowledgable. He went over specifics of the department and emphasized the focus on customer service. He also asked a series of questions regarding work history.
Interview questions [1]
Question 1
All of the questions were focused on work experience and how to handle problems. The only difficult question for me personally was retail related because my experience in retail was limited.
I interviewed at Lowe's Home Improvement (Zephyrhills, FL)
Interview
Rather easy interview process. There were only a handful of questions that were pretty standard for a retail position. When the interview was scheduled, I was told it was one person, but ended up being another person conducting the interview, which wasn't a big deal, but when you go in to the place it's nice to ask for the correct person.
Interview questions [1]
Question 1
When was a time that you've gone above and beyond for a customer?
It was Easy and I was able to get the job done. It was a good experience and I had a great time. Questions asked were about my experience with home improvement.
Pretty easy interview. Basic questions about work history. What experience you have pertaining to the role. A few scenario questions about customer interaction and teamwork. Pretty much show confidence you can handle the job.