Glassdoor users rated their interview experience at Lowe's Home Improvement as 100% positive with a difficulty rating score of 2 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Customer Service Associate and rated their interviews as the hardest, whereas interviews for Customer Service Associate and roles were rated as the easiest.
The hiring process at Lowe's Home Improvement takes an average of 7 days when considering 1 user submitted interviews across all job titles. Candidates applying for Customer Service Associate had the quickest hiring process (on average 7 days), whereas Customer Service Associate roles had the slowest hiring process (on average 7 days).
I applied online. The process took 5 days. I interviewed at Lowe's Home Improvement (Albany, NY) in Jan 2011
Interview
Sales will not help in this position. You need to make sure during the interview that you make it clear you are good with customers. Especially you are good with RUDE customers. That you are not afraid to make phone calls. That you are capable of planning massive projects, and MULTITASKING.
Basically this is a two interview process. The first one is with the HR manager. This is the easy one. The second, and more difficult interview, is with the store manager. This is the time to show you can work with angry and rude customers well, and that you can communicate with installers and vendors well. It wouldn't hurt if you had a background in home improvement. Especially in floors, plumbing, doors, windows, decking, fencing, and kitchens.
Interview questions [1]
Question 1
How would you handle a really angry and rude customer who wants to speak to a manager while no managers are available.