TD Customer Service Representative interview questions

applied during a hiring event. Received an email a few days later to complete an online test. I didn't "pass" the test and I don't know the reason behind it. I completed the online test to my best ability and honestly do not know why they rejected the result. A branch manager even recommended me, but seems like the HR department doesn't like me for some reason. Anyhow, I find the system to be rather subjective, since all they based on is your ability to score on the test, rather than your actual performance. Otherwise, the process was okay. I did received a bonus "interview" with a manager but again HR makes the final decision so no luck for me.