TD Customer Service Representative interview questions

Strength, Weaknesses, If placed in a difficult situation how would you handle it? how would you handle a difficult customer?

Why TD? Where do you see yourself in 5yrs? How would your bosses describe you? Tell me about a weakness your working on and what your doing to overcome it? How do you cope with stress? Tell me about a time you went up and beyond to help a customer? If you had a conflict with a co-worker what steps would you take to deal with it? If for example we had to hold a customers cheque for 5 business days bcuz he was risky, and he comes in very angry practically shouting, how would you deal with it? The last thing was they gave me a pen, and said sell me this pen. (Demonstrates sales skills)