TD Customer Service Representative (CSR) interview questions

online, branch

First had a phone pre-screen interview, a week later I had an in-person interview at a branch with two people. One was reading questions from a screen to me while the other was typing my answers as I was speaking. The questions were generic; tell me about yourself, where do you see yourself in 5 years, what attracted you to TD etc. Then came the behavioral customer service questions like, tell us about a time when you dealt with an angry customer, what was the result? etc