Interview had a few housekeeping questions that are asked in the initial job application and behavioural questions as well. The interview took an hour overall, and the interviewer let me know that I'll be doing a second interview at the end.
Interview questions [2]
Question 1
Tell me about a time where you went above and beyond for a customer
I applied through an employee referral. The process took 4 weeks. I interviewed at TD (Ottawa, ON) in Jul 2025
Interview
The interview process was straightforward and well-structured. It began with an initial recruiter screen, followed by a technical interview focusing on AML scenarios, and concluded with a behavioral round assessing communication, teamwork, and problem-solving skills.
The process started with an online application followed by a brief phone screen to confirm availability and customer-service background.
Next came a virtual video interview with a branch manager and a senior associate. They asked about previous banking or retail experience, how I handle difficult customers, and basic knowledge of TD’s products.
The conversation felt friendly and structured: introductions, behavioural questions, a short role-play about helping a frustrated client, and time for my questions.
Total time from application to decision was about two weeks, and communication was clear at every step.
Interview questions [1]
Question 1
Q: Tell us about a time you turned an unhappy customer into a satisfied one.