Interview process was pretty smooth. Phone interview then group/team activity setting followed by individual interview then they let you know if you got the job. The team was great at keeping you posted every step of the way
I applied through a staffing agency. The process took 3 weeks. I interviewed at TD (Toronto, ON) in Aug 2025
Interview
The interview was for a Voluntary Corporate Actions Officer. The interviewers were gaslighting me trying to undermine my previous experience or processes and how things worked in my prior role. I answered all the questions. They were asking me about every single little task for excel and it's not hard. I think it's pretty much understood if I'm an experienced individual and if I have excel skills. They didn't know how to say my name and it's not hard as I gave them an alternative short form, although I could say their names. They probably didn't like the agency that contacted me about the role or perhaps had their own opinions or biases. I was probably more qualified than the other applicants and I know I have good communication skills. This was a junior level role with junior level pay, but I can tell that I was more qualified than the manager and team leader conducting the interview. One of the interviewers computers died because they didn't plug in their battery when it was time to ask them questions. They were impatient when I muted them and was going to unmute during the interview. I was in a quite room but just wanted it to be quiet. I made some notes during the interview but nothing excessive. It was a waste of time for both the company and my time. The role was in line with my career goals. No feedback was provided post 2+ weeks and they were going on vacation. The pretty much ghosted me which wasn't very professional. The pay was in the low 20s.
Interview questions [1]
Question 1
Did you use macros and excel and explain your previous experiences.
The interview started with a phone screening where I was asked about my availability, language skills, and customer service experience. After that, I had a virtual interview with a hiring manager that focused mainly on behavioral questions. They asked me to describe times I handled an upset customer, worked in a team, and how I would contribute to TD’s customer-first culture. Overall, the interview felt structured but conversational, and it was a good chance to highlight communication skills and adaptability.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you resolved the situation.