I applied in-person. The process took 2 days. I interviewed at TD (Vancouver, BC) in Jul 2010
Interview
Telephone interview lasted about 15 min. & was not prepared for it-was standing in a Safeway so we just did the interview right then and there. She asked me several questions, one of which was can i recollect an exceptional customer service moment.
Interview questions [1]
Question 1
Try to recollect a past "best" customer service moment you had in your previous job?
I applied online. The process took 1 day. I interviewed at TD (Toronto, ON) in Jul 2010
Interview
The Hiring Manager (Sr Project Manager) directly contacted me and scheduled the interview. She and one more Sr Manager took the interview. She was the only one talking, she came directly on questions- give an example of a complex project you managed. She asked me to repeat lot of information as she wanted to note down the nature of business complexity and the technical complexity, size of the team, budget and why I thought the project was complex. Then she asked me an example where I faced a challenge and how I dealt with that. Also if the same challenge comes in this position, how would I handle that. Other questions were around the details of the team managed, how many were directly reporting, an average budget and size of team etc etc. Then the routine questions, what others think of you, your strengths and weaknesses. I knew that they are looking for somebody with more (more than 5 yrs) experienceand someone who has handled large projects (more than 12M). I personally did not like the attitude and unfriendliness of the hiring manager. She did not made me feel respected. The interview lasted for 30 minutes.