How would you respond to a customer asking for specific information on a Red Cross training course?
Tier 1 Technical Support Interview Questions
94 tier 1 technical support interview questions shared by candidates
What's something you've done that's not listed on your resume?
How do I connect to a Bluetooth device and how do I connect to a computer. Very easy and was hired in the interview.
What is your troubleshooting experience
Do you have call center experience?
What make you who you are
Name one time you had to change an SOP.
Simulated customer support situation where I was asked to resolve a basic browser issue by clearing cache and cookies. I was asked how I handle unruly customers and how I handle criticism.
What is your favourite piece of technology
Are you open to working any shift?
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