What shift are you available to work?
Tier 1 Technical Support Interview Questions
94 tier 1 technical support interview questions shared by candidates
We roleplayed a live support call. The question was product related and I don't want to give away any spoilers.
-Walk me through your resume -What are some SLAs/KPIs you have had in previous roles
what would you do. what is. how would you. follow up should you.
What is your work availablity?
How would you handle a customer that called in stating that their phone would not turn on and the customer thinks they know more than you about the phone?
What was your last role like?
My work experience and the my rate.
Am I adaptable to a fast-paced environment where teams and workflow may change.
Tell me about yourself, please.
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