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      ADP

      Engaged Employer

      ADP Client Service Representative reviews

      3.3

      41% would recommend to a friend

      (154 total reviews)
      avatar

      Maria Black

      60% approve of CEO

      72% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      3.1

      Compensation and benefits

      Client Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      154 reviews
      2.0
      Jan 11, 2023

      Fluctuating Workload and Great People

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are so genuine and helpful. There is not a competitive spirit.

      Cons

      Turnover is a bit of an issue and workload is distributed to folks who stay.

      avatar
      ADP Response
      3y
      Thank you for sharing your experience with us on Glassdoor. We appreciate the time you spent with ADP and the insights you have provided.
      3.0
      Nov 16, 2022

      Nice People/Draining Work Environment

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helpful co-workers, helpful managers- Everyone is friendly, nice, and always willing to help. The facilities are nice. You get free merch and snacks. There are a lot of work diversity and inclusion initiatives.

      Cons

      Mentally draining work environment - Even after the the weeks of training you will still not know how to do everything. Every call will be different. A lot of the calls you get are regarding IRS issues, tech issues, and other bizarre situations you may have no idea about. You are expected to take a large number of calls, plus work on issues sent through a chat portal, pretty much impossible. Some customers are extremely rude. Some calls can take hours to complete. It is pretty much a fancy call center, which they may not disclose upfront in the job interview. It is not easy to move up within the company. All your breaks will be timed. You are expected to always portray this almost fake “positivity.” Bad work to life balance. Most people do not make it past the 1year mark.

      avatar
      ADP Response
      3y
      Thank you for sharing your insights with us on Glassdoor regarding your time with ADP and we are sorry to hear about this experience. Your review helps us to improve our overall processes and we appreciate your assessment.
      5.0
      Nov 10, 2022

      I loved my job!

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance Plenty of advancement opportunities Great benefits

      Cons

      I feel like I should’ve gotten paid more

      avatar
      ADP Response
      3y
      We are glad that you enjoyed your time at ADP and appreciate the positive feedback you have shared about your experience.
      Viewing 46 - 48 of 154 Reviews
      Related searches: ADP Client Service Representative jobs | ADP Client Service Representative salaries | ADP benefits | ADP Client Service Representative interviews | ADP conversations
      ADP reviewsADP Client Service Representative reviews

      Glassdoor has 24,910 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.