Is ADP a good company to work for as a Client Service Representative?

Client Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 154 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at ADP .

Does ADP pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 154 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1671 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1449 reviews)); "Good work life balance and learning" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1075 reviews)); "Very flexible and good pay" ((in 759 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 835 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 457 reviews)); "Poor upper management." ((in 156 reviews)); "Can be stressful and long hours" ((in 152 reviews))

ADP Client Service Representative reviews

3.3

41% would recommend to a friend

(154 total reviews)

Maria Black

60% approve of CEO

72% positive business outlook

Ratings by demographic groups

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Client Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

154 reviews

3.0

Mar 8, 2022

Benefits are good

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Salary pay is average but fair for the most part

Cons

The laid off their employees to send jobs to another country.

5.0

Mar 1, 2022

Amazing Place To Work for.

Client service representative

Recommend

CEO approval

Business Outlook

Pros

-No annual performance reviews. -Good culture of inclusion. -They promote a happy work environment. -Good adaptation to working from home.

Cons

-Sometimes the workload gets stressful.

ADP Response

4y

Thank you for sharing your experience with us on Glassdoor. We appreciate the time you spent with ADP and the insights you have provided.

3.0

Feb 14, 2022

Middle of the Road

Client service representative

Recommend

CEO approval

Business Outlook

Pros

They take care of and look out for their employees. Fairly good benefits and you can roll over 40 hours of PTO per year. Members of your team are always there to help and have your back. Your teammates want you to succeed.

Cons

Very underpaid for the work you do. So many team members and others company-wide leaving to accept similar positions at rival companies for much higher pay. People that leave aren't replaced and you're expected to pick up the slack with has led to extreme burnout and stress among employees. Interacting with other departments and needing things from them is too political and almost impossible to get anything done without a manager or director stepping in to escalate. You'll spend half your days in meetings and unable to get your work done and then your manager will ask why your work isn't done. Work/life balance isn't great and it's not unusual to have to work past end of shift.

ADP Response

4y

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes and will be shared with our leaders.

Viewing 58 - 60 of 154 Reviews

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Benefits are good

Amazing Place To Work for.

Middle of the Road

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