ADP Client Service Representative reviews

3.3

41% would recommend to a friend

(154 total reviews)
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Maria Black

60% approve of CEO

72% positive business outlook

Client Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

154 reviews
5.0
May 22, 2019
Recommend
CEO approval
Business Outlook

Pros

I love that ADP starts all employees with 3 weeks vacation a year and increases from there! The benefits also start from day 1 and, RRSP matching up to 5% which has helped me save a ton of money for my first house down payment. ADP has many events to break up the days and months, like game days and food truck days throughout the summer! If that wasn't good enough, my experience with ADP and my struggles with my mental health have been very positive: when I needed to take time off, I was able to take leave, and my return was as gradual as I needed it to be so that I would be successful upon my return. I can always talk to my manager or even other managers about any struggles I need accommodations for. ADP has given me the stability of a Monday-Friday gig while also allowing me to leave work and basically forget about it until tomorrow; managers don't hassle employees after hours. I love having the opportunity to learn and to problem solve and do research, even though I never thought I'd be working in a financial world!

Cons

The perks with ADP are awesome, the actual job is less awesome. BUT It's not bad! It is a call centre environment which means handling clients on the phone and via email which for me is not my favourite part of the job. Sometimes clients can be irate, sometimes patience grows thin. This, I believe, happens at any workplace that deals with clients, tight timelines, and money. Sometimes because we have so many employees, and so many locations even just serving Canada, it is difficult to know who to talk to about what issues, but for the most part that can be solved with asking around.

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ADP Response
7y
Thank you for sharing your review and rating with us on Glassdoor. We appreciate the insights and thoughtful analysis about benefits, your supportive team, and positive work experience at ADP Dartmouth. We value your advice and will share your opinions to improve associate experiences. #WorkHappy
5.0
May 22, 2019
Recommend
CEO approval
Business Outlook

Pros

If you are looking to build a career ADP is the place to be. The company offers unlimited room for advancement with support to help you achieve your goals. They offer ongoing training to help you feel more confident in your role and they provide constant support. They offer a great work-life balance and competitive wages. In addition to wages they offer great benefits such as medical, dental & RRSP options. The company understands that well treated/valued employees translates to better customer service and ultimately client retention. We can all say we’ve experienced a “bad manager” – at ADP I have yet to come across one. The screening process upon hiring is excellent and allows them to select competent, right-fit managers. Very friendly and diverse atmosphere. I would recommend ADP to anyone who is looking for a challenging, supportive, inclusive and rewarding work environment.

Cons

In my experience I have yet to come across any cons.

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ADP Response
7y
Thank you for sharing details about your ADP Halifax experience with us on Glassdoor. We appreciate and value your positive analysis and insights into our work environment, associate training and growth opportunities. #WorkHappy
3.0
Feb 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Relaxed work attire (jeans are fine) Pretty good starting salary

Cons

They overload you on work the longer you’re there and tell you that it will “help you advance” which it looks good, but they end up unloading a ton of work on their employees and expect that plus the normal duties to be done without needing a ton of OT

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ADP Response
7y
Thank you for the honest insights and assessment of ADP. We appreciate you taking the time to invest in writing this review.
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Glassdoor has 24,920 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.