Is ADP a good company to work for as a Client Service Representative?

Client Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 154 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at ADP .

Does ADP pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 154 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1646 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1080 reviews)); "The training is great no matter what the subject matter and my leadership encourages and develops their employees." ((in 770 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 822 reviews)); "Some managers are bad apples but not all" ((in 469 reviews)); "low salary and very influenced" ((in 465 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 143 reviews))

ADP Client Service Representative reviews

3.3

41% would recommend to a friend

(154 total reviews)

Maria Black

60% approve of CEO

72% positive business outlook

Ratings by demographic groups

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Client Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

154 reviews

3.0

Jan 2, 2019

Good benefits/Heavy workload

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and work from home option.

Cons

Heavy work load. No work life balance.

ADP Response

7y

We appreciate the review and rating. Thank you for sharing your ADP experience with us on Glassdoor.

4.0

Oct 11, 2018

Client Service Specialist

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Initially, you get a lot of training to prepare for your role. There is room for growth in this location. They believe in work/life balance, so you get great time-off and benefits.

Cons

There are times during the year where it can be really busy, which leads to a lot of overtime. There is blockout times between late October through March. No room to negotiate entry level pay rate.

ADP Response

7y

We appreciate the review and rating. Thank you for sharing your experience.

4.0

Oct 8, 2018

Client Relationship Specialist

Client service representative

Recommend

CEO approval

Business Outlook

Pros

A very balanced schedule and good work/life balance. It is decent starting pay, but I haven't been here long enough to know about the actual pay raises and how they work. It seems there are a lot of opportunities to grow and branch out within the company and receive promotions, but that is also because the company is growing rapidly in the Tempe, AZ branch, so it could change a lot when things slow down.

Cons

It is never fun being on phones and dealing with sometimes rude clients. It is a customer job regardless of the training you go through and the fact you are working with HR professionals. There is a blackout period when you can't take off during December and January which is tough with the holidays and supposedly stuck in your starting role for 18 months until you can move to another position or get promoted.

Viewing 103 - 105 of 154 Reviews

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ADP Client Service Representative reviews

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Good benefits/Heavy workload

Client Service Specialist

Client Relationship Specialist

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