ADP Client Service Representative reviews

3.3

41% would recommend to a friend

(154 total reviews)
avatar

Maria Black

60% approve of CEO

72% positive business outlook

Client Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

154 reviews
3.0
Aug 3, 2016
Recommend
CEO approval
Business Outlook

Pros

They have great benefits that arent too expensive. The peers I worked with are amazing. We were all in it together!

Cons

1. The training is intense which wouldn't be so bad if it covered what we would actually be handling once out. 2. No support. Its sink or swim and goodluck to you. 3. No flexibility. You have to make sure to schedule your time off months and months in advance or you probably wont get a vacation. 4. Things are promised by senior staff that never take effect. Ex: we were promised that we would be given more time for career training. When I asked my manager she said oh no you must do ALL of your training in overtime we don't have the force to allow people off the phones to train.....there are over 100 hours of training. :( I was extremely disappointed in the treatment i received at ADP as an employee

4.0
Feb 8, 2016

ADP

Recommend
CEO approval
Business Outlook

Pros

Good benefits, fortune 500 company, world wide company

Cons

Hard to move up

1.0
Feb 4, 2016
Recommend
CEO approval
Business Outlook

Pros

The location I worked at was close to home. Otherwise I can't think of anything good to say about ADP, really. I get angry customers all the time on the phone because we always screw up their requests. I feel like my coworkers don't appreciate and comprehend that we are dealing with people paycheques - their lack of tactfulness and professionalism really bothered me.

Cons

Poor and inadequate recruitment practices have led to subpar hires, disengaged workforce and high turnover. I never feel confident on the phone because I never received sufficient training. The legacy technologies ADP uses are fascinating. Not to mention that there is a lack of advancement opportunities.

Viewing 124 - 126 of 154 Reviews

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