ADP Client Service Representative reviews

3.3

41% would recommend to a friend

(154 total reviews)
avatar

Maria Black

60% approve of CEO

72% positive business outlook

Client Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

154 reviews
2.0
Jan 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Great paid time off policy. Great diversity. It's interesting - You literally learn something new each day. Some flexibility with your work location. Decent but definitely not phenomenal benefits. They used to have fantastic tenure with many employees have 30+ years of service.

Cons

As most ADP employees will tell you, "You won't get rich by working at ADP". You do not get cost of living increases, you get merit increases. This means that if you work diligently and get a well above average performance review, you won't see much reward for that when it comes to your annual compensation. It's usually somewhere around 3% and that being on the higher end of the percentages. Promotions to a higher salary grade are at 4%. Bonuses are based on pay grade and for your average worker bee - those are between 5% and 7% of your annual income, so for most people this means catching up on bills, not buying a new car or taking an exotic vacation. There will be a push for employees to "homeshore" and then a couple of years later, there will be push for "intact teams" where you will need to be located in an office. Several departments were sent offshore and now we have "nearshore" teams, which means that the new hires and headcount replacements will be located in El Paso, Texas or Alpharetta, Georgia. This works well for the company because they can basically get two employees in either of those two locations for the cost of one in another less economically repressed areas (i.e. La Palma and Pleasanton, CA).

3.0
Dec 13, 2015

CTA

Recommend
CEO approval
Business Outlook

Pros

Was able to work from home. Received training that was needed and that i wanted to have so I could move up in the company. I really enjoyed working with the company.

Cons

After 12 years with ADP my job was outsourced. ADP would not get us the time we needed to troubleshoot an issue, we only had maybe 1 hour a day for that.

3.0
Sep 27, 2015

CSR

Recommend
CEO approval
Business Outlook

Pros

Decent co-workers. Some skills are transferrable to other companies. Name recognition is great as was the acumen that came form working in the training system of a Fortune 50 company.

Cons

SIloing, cronyism. Unrealistic performance metrics used to grade people may not take all aspects of talent into consideration. Managers play favorites.

Viewing 127 - 129 of 154 Reviews

Glassdoor has 24,908 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.