ADP Client Support Associate reviews

no contrast to mention here

There is no balance. You will receive a client base of 40 to 50 clients. You are responsible in resolving your client payroll questions and needs. Which your clients can be very rude. In addition, it is also call center where you have to take other Account Manager’s client calls. Managers want you to follow the 80/20 rule. On the phone 80% taking inbound calls in addition you having to balance your own client base 20% of the time. You also cannot take off the months of November and December due to year end and making sure employers get their W2s. You’ll have to depend on support specialist to answer your questions where they are already bogged down by trying to keep with all the questions they are receiving from the team. They are not always available. Work life balance is not there!