Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 398 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

42% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1661 reviews)); "Flexible and good work life balance" ((in 1421 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1416 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1061 reviews)); "Very flexible and good pay" ((in 757 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 814 reviews)); "Some managers are bad apples but not all" ((in 482 reviews)); "low salary and very influenced" ((in 463 reviews)); "Poor upper management." ((in 157 reviews)); "Hours are long and unflexible" ((in 151 reviews))

ADP Client Support Associate reviews

3.2

42% would recommend to a friend

(398 total reviews)

Maria Black

50% approve of CEO

45% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

398 reviews

3.0

Jun 25, 2024

ADP

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great environment, great benefits, cafeteria on site

Cons

Short staffed, Pay should be higher, Overtime needed a lot

ADP Response

1y

Thank you for taking the time to provide your review and rating. We appreciate hearing how we can improve from current associates, and we will share your feedback with our leadership teams.

2.0

Jun 21, 2024

Fast paced

Account manager

Recommend

CEO approval

Business Outlook

Pros

You meet some great people.

Cons

You’ll work long hours and never be caught up.

ADP Response

2y

Thank you for the review and rating.

1.0

Jun 19, 2024

All about numbers

Account manager

Recommend

CEO approval

Business Outlook

Pros

ADP is great at acknowledging hard work but your picture in a slideshow at the town hall doesn’t pay the bills.

Cons

All they care about is metrics. They don’t care that they overload their employees with too many clients and don’t pay enough for employees to even want to stay there. You’ll get a .30 cent raise every year and they think that will motivate you to want to stay. It’s almost impossible for anybody to move departments because your manager will not help you.

ADP Response

2y

Thank you for the insights and assessment of ADP and we are sorry to hear about this experience. We value the time you spent with us and appreciate you taking the time to invest in writing this review.

Viewing 70 - 72 of 398 Reviews

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ADP Client Support Associate reviews

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ADP

Fast paced

All about numbers

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