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      ADP

      Engaged Employer

      ADP Client Technical Support Associate reviews

      3.4

      47% would recommend to a friend

      (399 total reviews)
      avatar

      Maria Black

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      3.1

      Work/Life balance

      3.1

      Senior management

      Client Technical Support Associate employees have rated ADP with 3.4 out of 5 stars, based on 399 company reviews on Glassdoor. This indicates that most Client Technical Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Technical Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      399 reviews
      2.0
      May 13, 2021

      Account Manager

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Job Stability Covid-19 Response Building and Amenities (pre-pandemic) Market Reputation Knowledge obtained

      Cons

      Benefits - Subpar considering ADP’s reputation dissatisfied with medical and other benefit options. Workload - High volume think constantly trying to dig yourself out of a black hole. High Stress Management Lack of mental health and social justice awareness Lack of diversity in leadership Environment can become very draining very quickly Client dissatisfaction Employee expectations do not align with compensation offered by ADP. Favoritism

      avatar
      ADP Response
      5y
      Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
      5.0
      May 13, 2021

      Customer Service Representative (CSR)

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunity to learn and implement innovative ideas. Creativity is supported and promoted. Supportive management who ensure your contribution to the growth of the company is visible and awarded as needed. Pays well, has employee friendly rules, ensures there is not discrimination and drives the point home

      Cons

      Deadlines challenging at times during YE

      avatar
      ADP Response
      5y
      We are glad that you enjoyed ADP and appreciate the positive feedback you have shared about your experience. Happy to hear you felt supported during your time with us.
      4.0
      May 8, 2021

      Not a healthy work environment

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice building- desks and chairs

      Cons

      Management threatens you constantly. Always fearful of being terminated or laid off.

      avatar
      ADP Response
      5y
      Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
      Viewing 268 - 270 of 399 Reviews
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