Is ADP a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ADP have rated their employer with 3.9 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ADP .

Does ADP pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ADP with 2.7 out of 5 stars based on 29 anonymously submitted employee reviews. This is 25.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1671) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (299) , Project Manager (246) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1673 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1467 reviews)); "Flexible and good work life balance" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1058 reviews)); "Very flexible and good pay" ((in 761 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 835 reviews)); "Some managers are bad apples but not all" ((in 483 reviews)); "low salary and very influenced" ((in 461 reviews)); "Poor upper management." ((in 153 reviews)); "Can be stressful and long hours" ((in 151 reviews))

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ADP

ADP Customer Service Representative CSR reviews

3.9

24% would recommend to a friend

(29 total reviews)

Maria Black

7% approve of CEO

46% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

2.9

Senior management

2.9

Career opportunities

2.7

Compensation and benefits

2.3

Work/Life balance

Customer Service Representative (CSR) employees have rated ADP with 3.9 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

29 reviews

2.0

Jun 24, 2026

Hybrid work from the start, but poor management culture

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

it was hybrid immediately not wait 90 days to get it.

Cons

management is unhealthy. more fear mongering than guide also it is sink or swim. you get some training but not enough to not to get lost with changes or reminders and this seems to rub management the wrong way.

4.0

Jun 2, 2026

Great learning opportunity, but expect mandatory overtime

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great opportunity Lots of learning

Cons

Mandatory Over time during peak hours

4.0

Jan 31, 2026

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good salary, good people, good workplace

Cons

strict management, pressure, overall a good workplace

Viewing 1 - 3 of 29 Reviews

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ADP reviews ADP Customer Service Representative (CSR) reviews

ADP

ADP Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hybrid work from the start, but poor management culture

Great learning opportunity, but expect mandatory overtime

Good

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