Is ADP a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ADP have rated their employer with 3.9 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ADP .

Does ADP pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ADP with 2.7 out of 5 stars based on 29 anonymously submitted employee reviews. This is 25.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1671) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1661 reviews)); "Flexible and good work life balance" ((in 1421 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1416 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1061 reviews)); "Very flexible and good pay" ((in 757 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 814 reviews)); "Some managers are bad apples but not all" ((in 482 reviews)); "low salary and very influenced" ((in 463 reviews)); "Poor upper management." ((in 157 reviews)); "Hours are long and unflexible" ((in 151 reviews))

ADP Customer Service Representative CSR reviews

3.9

24% would recommend to a friend

(29 total reviews)

Maria Black

7% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (29 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated ADP with 3.9 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

29 reviews

5.0

Sep 18, 2024

Nice company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They give cab facilities everyday

Cons

They give low salary as compared to other companies

4.0

Jul 8, 2024

It’s fine

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits are decent work culture

Cons

Some people just aren’t nice

ADP Response

1y

Thank you for the review and rating.

2.0

May 30, 2024

Not worth it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I met some great people.

Cons

Terrible pay, clients are verbally abusive, micromanaging supervisors, some coworkers were disrespectful, extremely stressful job not worth the $20/hr

ADP Response

2y

Thank you for the insights and assessment of ADP and we are sorry to hear about this experience. We value the time you spent with us and appreciate you taking the time to invest in writing this review.

Viewing 7 - 9 of 29 Reviews

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ADP

ADP Customer Service Representative CSR reviews

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Not worth it

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