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      ADP

      Engaged Employer

      ADP Customer Service Representative reviews

      3.4

      47% would recommend to a friend

      (398 total reviews)
      avatar

      Maria Black

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      3.1

      Work/Life balance

      3.1

      Senior management

      Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      398 reviews
      1.0
      Jan 25, 2024

      Low pay low leadership building full of little trolls.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros this job is the worst you have to trouble shoot peoples pay checks issues and the pay is barley 20 an hour.

      Cons

      Everyone you speak to is upset all the time.The people who work here lack professionalism. The way they email ans peak is comical. All this being internal The calls are never ending a ton of work for very low pay. They advertise much higher pay online but its a bait and switch. Very mediocre pay in 2024. so many other places that pay better with much less intensity.

      avatar
      ADP Response
      2y
      Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees are treated fairly and work in a professional environment. We appreciate your feedback and advice and would welcome the opportunity to learn more. If you would like to share additional information, we encourage you to reach out to your leaders or site HR team and discuss the details so that we may address them and make sure they receive the right attention and action.
      1.0
      Jan 20, 2024

      It was not so good

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not necessarily something positive to say

      Cons

      Immediate management is way out of their league

      3.0
      Jan 18, 2024

      Good People/Mediocre Company

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Okay pay Hybrid work schedule Almost everyone says they stay because of the people they work with

      Cons

      Not enough pay for the work that you You are every department They don't care to change how the company runs because as they lose people they just replace them without changing the reasons for their high turnover rate in that department Only department not to get a full Christmas break

      avatar
      ADP Response
      2y
      Thank you for taking the time to share your feedback. Your suggestions on how we can improve our associate experience are valuable to us.
      Viewing 100 - 102 of 398 Reviews
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      ADP reviewsADP Customer Service Rep/Associate Client Support Consultant reviews

      Glassdoor has 24,911 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.