AT&T reviews

3.3

52% would recommend to a friend

(42,049 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,049 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Jun 12, 2008
Recommend
CEO approval
Business Outlook

Pros

I'm finding it really hard to think of any. Seems like contractors get treated better than career employees, and craft get a better deal than managers. It used to be advantageous to be an exempt manager, but the benefits keep getting cut, and the hours keep getting longer... You would think that a telecommunications company would be a leader in encouraging their employees to telecommute, especially with the gas prices these days, but that's the irony. It is nice to have a steady paycheck (as opposed to contracting, knowing that you'll be moving on in 18 months makes it really hard to plan for retirement).

Cons

Managers are "at will" employees, so they could let us go at any time. There is a tremendous amount of effort spent in "perception is everything" instead of actually producing something of value. Leadership is too busy looking at the matrix, and grinding the worker bees into the ground. Too many jobs have been sent overseas--good jobs that would be perfect for entry level high school grads, or college grads. All the perks and benefits are drying up. No more investing in employees. Tuition aid used to be substantial; now it's a joke. No time given for professional development, although the meta-message is that you train yourself to stay on your game. In regards to training, structure and vision are very disjointed. Best practices still haven't been established since the mergers. Won't invest in real professionals to work out bugs and roadblocks, just rely on incumbents to figure it out on their own, but those who go above and beyond, get no incentive, or promotion, just empty promises.

3.0
Jun 12, 2008
Recommend
CEO approval
Business Outlook

Pros

Feels secure working for such a large company in an ever-expanding field. Easy move up, and should you get tired doing one thing or another, easy to move laterally as well.

Cons

The one position that almost everyone starts out in (and I mean just about everyone) is purely taking calls. There's a lot of training, and go figure a lot of information, biggest downfall, with all of that going on, whether something is wrong or not, customers are going to be angry, and you're going to get the bulk of the blame and the force.

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Glassdoor has 46,466 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.