Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,215 total reviews)
avatar

Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,215 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Dec 24, 2025
Recommend
CEO approval
Business Outlook

Pros

They don't press too much you about the metrics,

Cons

The metrics are taken from a very small portion of the contacts, so one minimal negative feedback from a customer turns into a huge issue againts you

Viewing 16 - 18 of 1,215 Reviews

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