Amazon CSA - Customer Service Associate reviews

3.6

59% would recommend to a friend

(1,215 total reviews)
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Andrew Jassy

64% approve of CEO

58% positive business outlook

Customer Service Associate (CSA) employees have rated Amazon with 3.6 out of 5 stars, based on 1,215 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Jan 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment is good Insurance starting day one Process adaptability Medical insurance elite package

Cons

No WFH even if the process provide exceptions Poor Management with no clear hierarchy Transportation is one way 7pm to 7am only Night allowance is 40 egp per day Shift preference are strict

Viewing 13 - 15 of 1,215 Reviews

Glassdoor has 251,122 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.