Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (543) , Software Engineer (504) , Director (492) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (390) , Senior Analyst (293) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (181) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2666 reviews)); "Amex offers great benefits as well and you can tell they care about their employees." ((in 1570 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1000 reviews)); "Pay was good and laid back work" ((in 778 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 645 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 483 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 436 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 207 reviews)); "Limited growth opportunities and learning" ((in 116 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 97 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Frankfurt am Main , Berlin , Hamburg , München , Börde-Hakel

American Express reviews

4.1

82% would recommend to a friend

(18,675 total reviews)

Stephen J Squeri

89% approve of CEO

80% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,675 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,675 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

19K reviews

1.0

Aug 26, 2013

Sold on the lie of caring for every employee when hired

Ccp's

Recommend

CEO approval

Business Outlook

Pros

The starting pay is better then most call center jobs. The training is very intense, educational, and paid

Cons

Lack of caring for the individual, only numbers. I was let go for receiving a injury caused by the basic functions of the job because I was no longer able to preform the basic functions of the job. I wasn't the only employee let go for this reason. So if you want to work here, don't get injured or you will loose you job.

3.0

Jun 30, 2013

Overall a good company but seem to be heading in wrong direction.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, promotion opportunities, benefits, flexible work arrangements

Cons

Frequent layoffs, increasing workloads for existing employees, moving more and more jobs to India, employee ranking/alignments, required to give 5-10% of staff "needs improvement" ratings even if undeserved.

2.0

Jun 13, 2013

Decent company with some major corporate flaws; poor outlook for an extremely powerful brand

Project analyst

Recommend

CEO approval

Business Outlook

Pros

Mostly good people working for the company (band 35 and below) Decent pay Superior brand

Cons

Leaders (Band 40 and above) tend to be duplicitous, cruel and only concerned about a narrow scope of interest; Employee development is given lots of lip service and not many real results resulting in a company where advancement from the ranks is nearly impossible; Overly complex matrix organization structure that gets in the way of real innovation; For a Fortune 100 company they tend to be skinflints with regard to travel, expense reimbursement, etc.

Viewing 535 - 537 of 18,675 Reviews

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Werkstudent - Business Card Marketing (m/w/d) - 2026 (12 Monate, Frankfurt am Main)

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