3.0
Aug 2, 2012
Customer Service Representative
Former employee, more than 1 year
Kitchener, ON
Recommend
CEO approval
Business Outlook
Pros
Pretty straightforward job duties (i.e. answer phone inquiries, assist customers in booking flights, cancelling flights, checking availability of flights, etc.) Lots of interesting people to working from different countries. Fairly flexible but start as Full-time before asking to go part-time if you're a student (they won't hire you if you apply for part-time usually) Get lieu hours for maintaining a certain level of customer satisfaction and ability with programs.
Cons
Not really a lot of growth opportunities. A lot of people who work there are somewhat depressed and feel like they've hit a brick wall in their lives. Work can be boring and monotonous at times. High turnover rate.
