Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 626 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 361 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 252 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "• Blatant Favoritism within the office" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 14, 2026

Strong team and tools, but few issues to address

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Great Team and Tools to work with

Cons

Not many issue identified, altho the business is very busy

Booking.com Response

Hi, thank you for sharing your experience! It's great to hear that you're working with a strong team and have the right tools at your disposal. We know the business keeps us on our toes, and we appreciate the dedication of our Customer Service team. Keep up the excellent work! The Booking.com team

5.0

May 12, 2026

Great team and smooth onboarding experience

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

Until now I have an amazing experience at Booking.com with an amazing team. The onboarding went super smooth. The team direction and mission is clear and it was very easy to start. The office and colleagues are amazing!

Cons

i don't have any cons

Booking.com Response

Hi, thank you for sharing such positive feedback! We're really glad to hear that your onboarding went smoothly and that you feel at home with your team and mission. A strong start is something we invest in intentionally, and it's wonderful to know it's making a difference. We look forward to all the great things ahead with you! The Booking.com team

5.0

May 11, 2026

Strong work-life balance with competitive pay, but limited growth

Account manager

Recommend

CEO approval

Business Outlook

Pros

- clear targets of company - huge quantity of tools and data to work with - work-life balance - very competitive wage

Cons

- limited career growth - nothing else

Booking.com Response

Hi, thank you for your thoughtful review! We're pleased to hear that our targets, tools, work-life balance, and competitive compensation have been positive aspects of your experience. When it comes to career growth, we believe in creating a workplace with real opportunities to develop — we'd encourage you to have an open conversation with your manager or HR Business Partner about the next steps in your career journey. The Booking.com team

Viewing 19 - 21 of 7,592 Reviews

Jobs at Booking.com

Account Manager - Hamburg

Hamburg

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Account Manager - Berlin

Berlin

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Account Executive - Munich

München

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Account Manager - Frankfurt

Frankfurt am Main

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Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

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