Not enough formal training for management
Pros
Easier work environment, familiar faces of regular customers who I got to know by name, friendly work staff
Cons
Not structured enough, rules were not enforced, minimal pay, not enough scheduled hours, called in on short notice. I loved my job at Casey's. It was friendly & familiar. The everyday duties weren't very complicated. Unloading the truck was laborous one day a week. Where the job became difficult was when I was promoted to management. There is not enough training on how to deal with customer concerns and all the things that can go wrong in a day. I.e. the cooler breaking down or a gas pump problem. There were too many gray areas of management. Too many responsibilities for not enough pay. And if you are management in one of the many 24-hr stores, you are on-call 24 hours. Most of this falls upon the assistant's shoulders since the Store Manager is salary, they don't want to be bothered in their free time, off the clock.