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Capital One closed down Home Loans business after telling everyone for months that they were not closing down Home Loans. Loan Specialist were offered severance or they could try to get placed in another department. Most people got placed in Customer Service or Collections with an average of 100 calls per advisor or more per day.

My experience with the digital organization was significantly affected by the leadership style of the VP overseeing the team. In my view, the environment often felt driven by personal agendas rather than employee development or collaboration. Concerns raised by employees were sometimes reframed in ways that made it difficult for people to feel supported or treated fairly, and I observed several talented colleagues being pushed out or leaving due to similar experiences. The VP tended to build a close inner circle, promoting individuals who reinforced her approach, which created a culture where loyalty appeared to matter more than performance, transparency, or constructive feedback. This dynamic made the broader environment feel unhealthy and unsustainable. Overall, I found the culture to be one where influence and perception carried more weight than leadership, coaching, or genuine professional development. I believe the company would benefit from taking a closer look at how leadership behaviors align with its stated values and whether employees at all levels are being supported equitably.