Professional Growth Overshadowed by Lack of Accommodation - Subject Matter Expert (SME) AT&T Employee Review

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained valuable experience during my time at AT&T, particularly in process development and project leadership. However, despite regularly performing project management responsibilities, I was neither formally recognized in that role nor compensated accordingly.

Cons

AT&T failed to adequately recognize or accommodate my documented disability as a veteran with PTSD. I was required to return to an office location where I had never previously worked, despite the availability of reasonable alternatives. I made a good-faith effort to comply and continued in the role as long as I was physically able. However, the required commute significantly worsened my condition. The hypervigilance associated with PTSD made driving unsafe, disrupted my sleep due to recurring symptoms, and ultimately created serious health concerns. While I could have prolonged the situation through formal channels, the toll on my well-being made that unrealistic. In the end, I was forced to leave the position. The outcome effectively allowed the company to avoid the cost of my role, while leadership continued to prioritize other expenditures over a reasonable accommodation.

Explore other reviews about AT&T

5.0
Apr 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. Lots of Opportunity for growth

Cons

None at this Current time

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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