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      American Express

      Engaged Employer

      American Express reviews

      If you have no life this position is for you - Customer Service Representative American Express Employee Review

      1.0
      Oct 22, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sick time and PTO hours are great as you will need this for your mental health.

      Cons

      Most of the leaders are crabs in a bucket screwing over any and everyone to make it to the top. They sell you with that extra incentive but its almost impossible to get the bonus with out selling your soul on every call. The metrics is a scam to not pay out but you literally give your all on a call. This position is for you if you have no outside work life.

      Explore other reviews about American Express

      5.0
      Jun 23, 2026
      Senior associate, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee benefits such as annual bonus, PTO, 401K

      Cons

      Leadership isnt the best you are expected to figure things out on your own

      5.0
      Nov 26, 2018
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

      201
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