Lack of technical support in training.. Saw the writing on the wall and decided not worth it! - Banking American Express Employee Review

1.0
Oct 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Left a steady position and ended up in a no win training class with little support. Continuous technical issues the trainers refused to fix. I was released onto a call center with little hands on experience then received little to no help once out there. They cared more about a 3 minute hold than to check if I was ok with little hands on.

Cons

Lack of support from trainers with technical issues. My banking platform has issues for weeks until I was released on the floor, Ridiculous!Their banking infrastructure is not ready. You were moved along ready or not then left to fend for yourself with no support. I would never abandon anyone new or treat them the way Kenn Moise did to me by not responding and ignoring requests altogether! This was a terrible learning experience.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

201
See reviews by: Helpful|Rating|Date|All