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      American Express

      Engaged Employer

      American Express reviews

      awful - Customer Service Representative American Express Employee Review

      1.0
      Nov 6, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro at the time was working from home.

      Cons

      Many. They are extremely strict and they do not have good trainers. If you complain about any manager or their demeanor the one that will be fired is you and reprimanded it. Its like horrible in there and you must DO everything how they say. They record you and embarrass you in front of your other co workers. They run through the training and expect you to know things right away. I would NEVER WORK FOR THEM AGAIN.

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      5.0
      Jun 30, 2026
      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Amazing PTO Opportunity for bonuses

      Cons

      Not a clear career path Remote job in a high cost of living area

      5.0
      Nov 26, 2018
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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