Manager misguided me - Senior Customer Service Representative American Express Employee Review

1.0
Nov 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay - money is really good as India's per capita income is too low, so good by that standard.

Cons

So I joined during the transition of WFH to hybrid. I couldn't do hybrid as I've HS and I submitted some documents to let me work remotely which AMEX publicizes on their website. They said they can't do it as I've only completed 5 months in company. I asked them to extend WFH for me but they said either get admitted in hospital or work from office. I had no productivity loss. I asked them to give me unpaid leaves and I'll resume on-site work after a month. My manager (not allowed to name) persuaded me to resign and said I can always join after 3 months. Now when I apply they reject my applications, former manager tell me to speak with HR and the HR says can't do anything. I left a job where I was about to be promoted. AMEX basically ruined my career. Also the coaches and manager address you as 'beta' meaning son. Also Hindu rituals are made fun of in skits. And you need to come to office to celebrate Pride month. Work is more than usual shift, no work life balance. Mangers ask you stay back after shift for coaching and meetings.

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5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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