Genuine review - Customer Services Representative Arvato Employee Review

1.0
Jan 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Very good initial training provided, very easy to make friends at work, easy parking, decent food sold in cafeteria on weekdays, on-site massage twice a month, free fruit Wednesdays. Easy to take a specialist task where you're given responsibility and authority. Easy to get the job, very helpful colleagues, management very happy to assist with avoiding interpersonal conflicts.

Cons

Manager's are never hired from within the company, this is not a rise in ranks job. High staff and management turnover, which means that no-body has any idea what's actually going on, procedure updates are only provided to select people who then fail to forward said updates to the rest of the company. Staff are made responsible for making sure they are updated on procedure if management has failed to tell them. Frequent disciplinary talks for missing updates that never happened. Long shifts(9 hours a day, 8 of them paid) with awkward unpaid breaks. Warning: Do NOT accept a part-time contract, they have consistently failed to pay the majority of part-timers correctly over the last 4 months. If you still accept, be aware that they will consistently underpay you, and there will be no pay at all for overtime/Sunday shifts. Meetings with management who promise to sort the issue are a waste of time, as is documenting your every shift.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great team, growing company and development opportunities

Cons

Demanding clients with high standards

1.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good employees

Cons

This is one of the worst places I have ever worked. They do not care about their employees here; to them, you are just another number. They get upset when you use your sick days, even though they are a legal right, and then retaliate against you by punishing you when you return to work. And be careful about filing a complaint with Human Resources because they are two-faced. Instead of helping you, it often ends up backfiring on you. That is why no one feels comfortable going to them. This company does not appreciate or value its employees unless you have connections or favoritism. Management, starting from the top, has no clear direction. Everything constantly changes, even when it is not the best option, simply because someone higher up decided it. The environment feels outdated and authoritarian, like something from another era. There is a lot of hypocrisy, resentment, and abuse of power.

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