Disorganized Sales Structure and Weak Leadership – Proceed with Caution - LogMeIn Employee GoTo Employee Review

1.0
Jun 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great peers trying to make it work Remote flexibility Some legacy products still deliver value

Cons

Sales org on the LogMeIn side is a mess — absent leaders, redundant roles, and zero accountability Significant overlap between sales and channel teams creates confusion and internal friction Leadership turnover is constant, and recent hires have overpromised and underdelivered A marketing leader now runs both sales and marketing as Chief Commercial Officer — creating major misalignment Product portfolio is fragmented, with aging tools and no clear strategy to modernize UCaaS (phone) business is in decline, and sellers get little support

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GoTo Response
1y
We’re sorry your experience fell short of what you -and we- expect at GoTo. Our team is made up of some of the most dedicated people in the business, and we’re proud to put people first, even as we navigate big changes. Transformation always comes with some growing pains—leadership changes, role overlaps, and shifting responsibilities are part of the process. We’re investing in leadership development, clarifying roles, and reshaping how we operate, all so every GoGetter knows how they can make a real impact. We are focused on modernizing our portfolio, driving real innovation, and ensuring our tools deliver rock-solid value to customers around the world. We listen closely to both our people and our customers to guide our evolution—because delivering results that matter is what keeps us moving forward. Thank you for your feedback and for being part of our journey.

Explore other reviews about GoTo

5.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team, flexible remote policies

Cons

Lots of layoffs, too much turnover

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GoTo Response
4mo
We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
1.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote and unfortunately that is it

Cons

Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

2
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GoTo Response
4d
Hello - We're always looking for ways to improve the employee experience, and voices like yours help shape that. We'd encourage you to connect through internal channels so we can better understand your experience. Thank you for your feedback and for your 3 years with GoTo.
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