Zero hours and minimum wage - Customer Service Agent Gopuff Employee Review

Zero hours contract, you are expected to be available 24/7 with shifts starting at 5am one day and doing a night shift two days later. Although you are on zero hours contract only 3 people are allowed to be off at any time which is unfair considering that some staff take two months off at once. Very annoying and rude customers that keep lying about damaged items on live chats. Very strict about kpi's without looking at performance as a whole